Privacy Policy

1. Introduction

LumiSkills ("we", "us", "our") operates the website learn.lumiskills.ca and provides career mentorship and educational services to individuals seeking to transition into data and technology roles. We are based in the Province of Alberta, Canada.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA). By accessing our website or engaging our services, you consent to the practices described in this policy.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary for the purposes identified in this policy. This includes:

• Contact information: your name, email address, phone number, and location when you reach out via our contact forms, registration modal, or email.
• Background information: your current role, professional experience, and career goals shared during mentorship inquiries, forms, or consultations.
• Communications data: messages you send us through email or any other channel, including the content of those communications.
• Technical data: IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Payment information: if you purchase a program, billing details processed through our third-party payment provider. We do not store full credit card numbers on our servers.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide mentorship guidance.
• To deliver, administer, and improve our educational programs.
• To communicate with you about program updates, events, and related opportunities.
• To process payments and maintain billing records.
• To analyze and improve the performance of our website.
• To comply with applicable legal and regulatory obligations under Canadian and Alberta law.

4. Legal Basis for Collection

Under Alberta's PIPA, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. We rely on your consent, which you may provide verbally, in writing, electronically, or through your voluntary use of our services. Where collection is required to fulfill a contractual obligation or comply with law, consent may be implied.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third parties that support our operations (e.g., communication, payment processing, analytics), under contractual obligations to protect your data.
• Legal authorities: where required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in the event of a merger, acquisition, or asset sale, information may be transferred subject to this policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When no longer needed, we destroy, erase, or anonymize the information in a secure manner consistent with Alberta's PIPA.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under Alberta Law

Under PIPA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection, use, or disclosure of your information.
• Request information about how your personal information has been used.

To exercise any of these rights, contact us at support@lumiskills.ca. We will respond within 30 days, as required by PIPA.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated through our website or by email where appropriate.

13. Complaints

If you have a concern about how we handle your personal information, please contact us first. You also have the right to complain to the Office of the Information and Privacy Commissioner of Alberta or the Privacy Commissioner of Canada.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: